Customer Service Level Agreement

We want to provide you with the highest level of service and support for your dealings with Total Registrations. You domain name is important to your organisation, and we fully understand that.

If you need to contact us then you should use the secure contact form located in your control panel. This reduces the security checks we have to perform to ensure the authenticity of your request and so will speed up the reply to your query.

Should you not have access to your control panel then you can use the contact form located here.  We may have to perform additional security checks before we can deal with your enquiry, and this can slow down our response.

In all instances we will acknowlege receipt of your query within one working day. If the nature of your enquiry is straightforward we aim to provide a resolution to your query within one working day from when we acknowledge receipt of your initial enquiry.  In some instances we may require further information to assist us in resolving your enquiry.  For more complex enquiries we made need more time to investigate but we will let you know if this is the case.

Please refrain from submitting multiple requests for the same query, as this can impede our response times. If you wish to provide us additional information to your initial query, then this acceptable.

If you wish to contact us to complain or are not happy with how we have resolved your query then please follow the complaints procedure located here