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FAQ QUESTIONS
Name servers
Email
registration
Domain
transfers
.UK domain transfers
Miscellaneous
Redemption
Name servers
How do I change my domain name's
nameservers?
To modify the nameservers for a domain in your account:
log in and select "Domain Listing" from the left-hand
menu.
Select
the domain that you wish to modify and you will be taken
to the "Domain Details" page for that particular domain.
On this page you will find the ability to modify several
of the domains attributes, including the name server
information.
To
modify the name servers, click the link next to the
current name server information. On the next page you
will find that the current nameservers are listed and
by each one there is a drop-down box. These boxes are
used for adding and removing the nameserver information.
As domains are required to have a minimum of 2 valid
nameservers at any one time, you need to add your new
nameserver details before removing those that are no
longer required.
To add a nameserver:
enter
the nameserver name into the appropriate box and select
"Add" from the adjacent drop-down menu. There is no
need to enter the IP address as the systems will resolve
this automatically.
To remove a name server:
select
"Remove" from the adjacent drop-down menu. A reason
for the update must be given in the appropriate field
and the action will fail if this is not supplied. Once
the changes have been submitted, they will be confirmed
on the following page.
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How do I configure my domain name to
my web hosting provider?
In order to use your domain with a particular provider,
you need to configure the nameservers on the domain. Your
chosen ISP or DNS management company will provide you
with their nameserver information, and the domain should
be updated accordingly via your Total Registrations account.
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Why can't I change my nameservers?
There will be certain domains that cannot be modified,
either because of a restriction at the registry or because
it is a new domain type and functionality has not yet
been introduced. On established domains you may find that
on rare occasions that you are unable to make nameserver
changes. This happens when the registry for that type
of domain is unavailable either due to systems failure
or a planned outage for maintenance.
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Can I create a nameserver and is there
a fee for this service?
Nameservers can be created using the same facility that
is used for adding nameservers. To launch a new nameserver
you should enter its name and the appropriate IP address
and our systems will create it at the registry. There
is no charge for creating nameservers.
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Can I change the IP address for my
nameserver via my account?
Changes to the IP address of a name server can only be
made by Technical Support. (support@totalregistrations.com)
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Why have my name server changes not
come into effect?
Once nameservers have been changed by following the above
procedure, they will be live immediately. However, it
can take up to 48 hours for this information to fully
propagate around the Internet.
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Why can't I see my nameserver
changes immediately via the Whois Data Output?
The Whois database is refreshed approximately every 24
hours, and therefore you will need to wait until the next
refresh before your changes will be visible.
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Email registration
What functions does the email template
offer?
The following operations can be actioned via the use of
version 2 of our email template.
- Register a new domain
- Modify an existing domain held at Total Registrations
- Delete an existing domain held at Total Registrations
- Transfer a domain to Total Registrations
- Re-initiate a failed domain transfer to Total Registrations
- Renew an existing domain held at Total Registrations
Instructions for use:
To register (N) a domain or modify (M) a domain, all fields
on the email template must be completed.
To delete (D) a domain, transfer (T) a domain or re-initiate
a failed transfer (TR), it is necessary to complete the
following fields only: 2, 11a, 11b.
To renew (R) an existing domain it is necessary to complete
the following fields only: 2, 10a, 11a, 11b.
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Can you show me an example of the email
template?
Please click the following link
http://www.totalregistrations.com/support/template.txt
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Do you advise that PGP should be used
with the email template?
We strongly recommend that all email template actions
be encrypted with PGP. If PGP is used, the details within
the email template will be secure from third parties.
If PGP is not utilised, you run the risk that your email
template could be intercepted and read by unscrupulous
individuals.
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Can the email template be used for
operations on multiple domains?
It is not possible to send one email template for a number
of domain names, however, the email registration system
does provide a one-click registration/modification system
on a per domain basis.
My email template submission has failed.
Why?
If an email template submission fails, you will be notified
of the failure via email and quoted the reason for the
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Domain transfers
What is a registrar domain transfer?
A registrar transfer involves the transfer of a domain
name from one ICANN Accredited registrar (the losing party)
to another ICANN Accredited registrar (the gaining party).
Often a transfer will be conducted between two resellers,
however, ultimately this will often lead to a change of
registrar.
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How does the transfer process work?
In order to transfer a .com .net or .org domain name to
Total Registrations, it is necessary to open an account
with us and request the transfer via this account.
Once the transfer has been initiated in the "transfers"
section of your account, our system will automatically
send email requests to the administrative, technical and
billing contacts for the domain as listed in the Whois
Data Output. Providing that we receive an affirmative
response from at least one of the transfer emails within
the permitted 5 days, we will send a transfer command
to the central registry via the SRS (Shared Registry System).
(Please note that if any contact declines the transfer,
it will not go ahead regardless of whether the other contacts
affirm the transfer.)
The central registry will then contact the "losing" registrar
and request that they acknowledge "ack" the transfer request
or not acknowledge "nack" the request within 5 days. Note:
If the Registry receives no response from the losing registrar
within the permitted 5 days, the domain will be released
for transfer by default*. Once the domain has been released
by the losing registrar, it will be added to your management
interface and the transfer will be complete.
*Please note that in addition to the authorisation for
transfer required by Total Registrations, two of our competitor
registrars also require authorisation for a transfer away
from their company. They will contact the administrative
contact on record for the domain via email and request
that the administrative contact authorise the transfer
away from their registrar. If no authorisation is received
from the admin contact within the permitted response time,
the transfer will be automatically "nacked" and the transfer
will not complete to Total Registrations.
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How do I transfer a domain to Total
Registrations?
Ensure that the domain being transferred has been registered
for more than 60 days. Ensure the correct funds are in
your account for transfer. This amounts to the same price
as a domain registration at Total Registrations for one
year.
Log in to your account
Click "domain transfer"
Click "request transfer"
Enter the domain names that you would like transferred
to us in the field provided.
Click "request transfer"
The transfer will now be initiated. It can take up to
10 days for the domain name to be transferred to Total
Registrations.
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Can I use the email template to transfer
my domain name?
Yes, it is possible to transfer using the email template.
You must fill in the template and in the first section
you should choose the option "T" to transfer. i.e.
Authorization 1. (N)ew (M)odify (D)elete.......: T
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What do the various transfer statuses
mean?
When a domain name is initiated for transfer, you will
be able to view the various transfer stages that it goes
through in the "transfer status" section of your partner
account before it eventually completes. The following
table denotes the stages that your domain name transfer
can go through and provides a description of each individual
status.
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Transfer Status
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Description
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Transfer Request
Received
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The initial state
of your transfer request, to indicate that we
have received your request and it is currently
being processed.
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Awaiting Responses
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Emails have been
sent to the contacts listed on the domain name
being transferred and the system is waiting for
their acceptance/rejection of the transfer request
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Awaiting Transfer
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After the acceptance
of the transfer by the contacts of the domain
name, a transfer request is sent to the registrar
who currently holds the domain name. Our system
is now waiting for the transfer to complete (this
can take up to 5 days)
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Manual Intervention
Required
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If for whatever
reason there is a problem in the transfer process,
our system flags this as manual intervention which
requires that one of our staff has to investigate
manually why there was a problem
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Transfer Failed
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This is a final
status indicating that for whatever reason the
transfer request has failed. If you require more
information on why the transfer has failed then
please contact our support department.
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Transfer Failed
— No Responses
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This is a final
status indicating that the transfer request has
failed as no domain contacts have authorised the
transfer of the domain within the time required.
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Transfer Accepted
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This indicates
that the losing registrar has accepted the domain
transfer request and our system is in the process
of adding the domain to your account.
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Transfer Completed
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This is a final
status indicating that the transfer has been completed.
The domain name should now appear in your domain
listing section
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How long does a domain transfer usually
take to complete?
A .com .net or .org domain transfer can take a maximum
of 10 days to complete from the time that it is initiated
for transfer at Total Registrations, to the time at which
it appears in your management interface. In essence this
breaks down as a maximum of 5 days to authorise the transfer
at Total Registrations and up to 5 days for the losing
registrar to release the domain name to us*. Ideally,
10 days should suffice (providing the transfer does not
fail) however, taking into account any potential problems
that may be encountered during the transfer, we advise
that the transfer is initiated well before the domain's
expiry date is reached.
* If all contacts reply to the transfer authorisation
emails sent by Total Registrations, then we will send
the transfer request to the registry on the same day that
the last authorisation was received. Therefore, it is
possible that we could send your transfer request to the
registry on the same day that you requested it. If we
are still lacking a response from one contact, we must
wait the full 5 days until we can submit your transfer
request.
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Will my domain name cease to function
whilst it is being transferred to Total Registrations?
A registrar transfer will not affect the functionality
of a domain name in any way.
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Will the domain registrant details
remain the same after the transfer to Total Registrations
has completed?
The registrant details for a transferred domain will remain
the same as they were at your old registrar. However,
if you wish to update these at any time, you may do so
via your management interface.
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In what circumstances can a transfer
fail?
A transfer very rarely fails. However, when
it does happen it can be for one of the following reasons:
The domain being transferred has not been registered longer
than the statutory 60 days
The domain is subject to a dispute
There has been no reply from the domain contacts within
the 5 days permitted after a transfer request has been
sent
There are outstanding fees on the domain
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Can my current registrar refuse to
release a domain for transfer?
It is possible for the losing registrar to not acknowledge
(nack) a transfer request, however, this is rare and it
is subject to the non-exhaustive reasons listed below.
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What reasons could my old registrar
list for denying the transfer of my domain name to Total
Registrations?
The following list provides a non-exclusive list of the
reasons why a registrar could decline to release your
domain name for transfer.
The domain being transferred has not been registered longer
than the statutory 60 days.
The domain name is subject to a legal dispute
There has been no reply from the domain contacts within
the 5 days permitted after a transfer request has been
initiated.
The losing registrar has not received authorisation from
the administrative contact for the transfer within the
time permitted.*
There are outstanding fees on the domain.
*applicable to 2 separate registrars.
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Can I transfer a domain name that
has passed the expiry date?
It is not possible to transfer a domain name that has
passed the expiry date as denoted in the Whois Data Output.
Therefore, we recommend that you allow as much time as
possible before expiration to transfer your domain name.
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What is the fee to transfer a .com
.net or .org domain name to Total Registrations?
The fee to transfer a .com .net or .org domain is the
price of a one year registration pursuant to your current
price tariff and currency. Once the transfer completes,
we will add an extra one years' registration time to the
domain in addition to the registration time left at your
old registrar for the domain. The extra one year on top
of the domain is included in the transfer fee.
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Am I charged for a domain transfer
away from Total Registrations?
We do not penalise customers who may wish to transfer
a domain name away from us and as such we do not charge
a fee for a domain transfer away. However, we do request
that the domain is not transferred away within 60 days
of it residing at Total Registrations.
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If my transfer request fails, will
you provide me with a refund?
If a domain fails to transfer successfully and you believe
that it should not have failed, then you have the ability
to re-initiate the transfer again via your management
interface free of charge. Due to the fact that we allow
failed transfers to be re-initiated at no extra fee, we
do not provide refunds for failed transfers.
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.UK domain transfers
How does the Total Registrations transfer process work?
Domain transfers in the .uk domain extension are conducted in a very different manner to .com transfers. In order to transfer a .uk domain name to Total Registrations it is necessary to request the ISP that is currently listed in the Whois Data Output as the IPS tag (internet provider security
tag) holder to re-tag the domain name to the IPS tag TOTALREG. Once the domain is re-tagged to TOTALREG we will be informed by the .uk registry (Nominet) and add the domain to the applicable management interface when prompted.
The method to follow in order would be:
Contact your ISP/Nominet and request that they update the IPS tag of your .uk domain to TOTALREG.
Contact support@totalregistrations.com supplying the domain name that has been re-tagged with the request to add it to your management account.
Note: Once the tag has been updated, your . uk domains can be transferred into your domain account without charge. To extend your registration use the renewal service in
your account facility.
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Can I use the email template to transfer my domain name?
Due to the unique procedure for transferring .uk domain names, it is not currently possible to use our email template to transfer these types of domain names.
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How long does a domain transfer usually take to complete?
There are no set timescales with regard to how long it would take to complete a .uk transfer. Essentially, a .uk domain will be managed by Total Registrations once the IPStag for the domain has been modified to TOTALREG. When we receive the request to add the domain to a management interface,
providing the IPStag is TOTALREG and the applicable fees are available, this will usually occur on the same day.
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Will my domain name cease to function whilst it is being transferred to Total Registrations?
A .uk domain will retain functionality during a transfer.
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Will the domain registrant details remain the same after the transfer to Total Registrations has completed?
The registrant details for a domain that has completed the transfer from the losing ISP to Total Registrations will remain the same as they were previously at your old ISP.
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Am I charged for a domain transfer away from Total Registrations?
We do not penalise customers who may wish to transfer a domain name away from us and as such we do not charge a fee for a domain transfer away. However, we do request that the domain is not transferred away within 60 days of it residing at Total Registrations.
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Miscellaneous
Can I transfer a domain name to another account at Total
Registrations?
Yes. In order to move a domain from one partner account
to another, you will need to log in to the account currently
containing the domain and select it from your Domain Listing.
On the Domain Details page that follows, click on the
hyperlink that says, "Click here to transfer domain to
another Total Registrations partner account." On the subsequent
page you will need to enter the partner number of the
target account and a reason for transfer. Once you have
entered this information and clicked the Transfer button,
the domain will be transferred to the target account.
Please note that this action cannot be reversed by anyone
other than the target account holder, and this being the
case it is essential that you verify the target partner
account number before completing the process.
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Why can't I register a domain name?
There are many reasons why you may be unable to register
a domain name. There are occasions where maintenance,
whether scheduled or unscheduled, is carried out at one
of the central registries, resulting in downtime. A domain
cannot be registered without interaction with the appropriate
registry, and should this occur, nobody would be able
to register domains of that type irrespective of where
in the world they are located or which registrar they
are using. The majority of the error messages that our
system will show you will be fairly self-explanatory,
such as "registry unavailable", in the case of the example
above. Other messages may be those of the appropriate
registry rather than our systems and may require further
explanation and investigation by our Support Department.
Please use the appropriate contact form to place a support
request if this is the case.
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How many years can I register a domain
name for?
Information on registration periods for each domain can
be found here http://www.totalregistrations.com/prices/prices.html
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I have just registered a domain name.
How long will it be before I can use it?
As soon as the registration process has been successfully
completed the domain will appear in your Domain Listing
and will show in the appropriate whois output within approximately
24 hours. Once the domain appears in your Domain Listing
you will be able to modify its attributes and set it up
to work with a web host or DNS management company by updating
the nameservers to those that they supply to you. Changes
take effect almost immediately, though you should allow
24-48 hours for DNS propagation.
If you have already specified the correct nameservers
and the company hosting the domain has their DNS and any
associated services set up correctly, your domain should
begin to function in 24-48 hours.
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I have misspelled a domain registration.
Can I change this for another domain?
Once a domain has been registered it cannot be amended
or exchanged for another name. Where a domain is incorrect
it should be discarded (ie. not renewed and simply allowed
to lapse) and a new registration made for the domain name
as originally intended. We do not make refunds for incorrectly
registered domains - it is the customer's responsibility
to ensure that the correct details are entered during
registration.
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Will I be notified when to renew my
domain name?
Yes. Renewal notifications are sent out on a number of
occasions in advance of the expiry date giving you plenty
of time to ensure that you retain your domain name by
extending the registration period. It is vitally important
that your domain is renewed prior to expiry if you wish
to retain it. Shortly after expiry, domains that have
not been renewed are removed from partner accounts and
deleted at the registry, which has the effect of making
them publicly available for re-registration by any interested
party. Once a domain has been removed from your account
it cannot be restored. Total Registrations are not responsible
for domains that are lost due to non-renewal by customers.
Should you not wish to renew a particular domain then
no action is required and the domain will be deleted form
your account automatically and made publicly available
for re-registration shortly afterwards.
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I would like to register a domain
name, but I do not want my details to be available via
the Whois Data Output. Must I include my contact details?
Inclusion of valid registrant details in the Whois is
a mandatory requirement and is not negotiable in individual
cases. You may use a "care of" address or a PO Box number,
but apart from these exceptions you must ensure that your
details are correct and accurate as per our Terms and
Conditions. We reserve the right to delete or put on hold
any domains using details that are incorrect or that we
believe to be incorrect.
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Can I obtain a complete list of the
domain names I have registered at Total Registrations?
Your Domain Listing gives you the ability to list the
domains in your account at any time and also allows you
to search for domains meeting certain criteria. This allows
larger customers to isolate specific domains quickly rather
than viewing them page-by-page. Customers with more than
25 domains can also download a list of all their domains
in .csv (Comma Separated Value) format by clicking the
appropriate link on the Domain Listing page. Where there
are fewer than 25 domains in an account this link will
not appear.
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My domain is still shown as available
to register at Total Registrations and at other sites
- why is this? Can anyone else register it?
It takes some time for your new domain to appear in the
whois, and until it does, many systems are unable to see
the domain as being registered and may permit further
applications for the domain believing it to be available.
Any subsequent attempt to register your domain name prior
to it appearing in the whois, would prove unsuccessful.
Despite the lack of available data, the appropriate registry
is aware that the domain has already been submitted to
them, and will reject any duplicate applications for it.
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Can I become a reseller for Total
Registrations?
We do offer preferential rates for registering larger
numbers of domains. However, we will soon be offering
a reseller specific service incorporating API.
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Redemption
What is the Redemption Period?
When a .com .net .org (and shortly .biz and .info) domain name is deleted from the registry due to non-renewal, the domain name will be held in a period known as the Redemption Period for a maximum of 30 days. During this thirty days, the domain name will cease to function, however, upon payment
of a domain restore fee, we will be able to re-obtain and re-activate the domain on request. Once the domain has been restored, you should allow up to 48 hours for DNS propagation.
If no request for a restore has been received within the 30 day Redemption Period, the domain name will then revert to a Pending Delete status for 5 days, whereupon the domain will be deleted at the end of the 5 day period and it will be released into the pool of available registrations.
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What is the cost to have a domain restored back from the Redemption Period to Active status?
Please check our prices
page for the price to redeem a domain name
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How do I restore a domain name that is currently in the Redemption Period?
To restore a domain name you must email info@totalregistrations.com noting the domain name/s in question, acknowledge that the applicable fees have been credited to your account and request that we action the restore/s on your behalf. Please note that
it is not possible to restore a domain via your account, so you must contact our support team to arrange for this service.
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When a domain has been restored, do I need to renew immediately?
The fee for a domain restore includes a one year domain renewal. If required, the domain registration term can be increased at any time via your account.
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